AI Programs in Japan are Forcing Workers to Smile More

In Japan, some companies have implemented a mandatory-smile policy enforced by AI to improve customer service and create a positive atmosphere in the workplace. However, this idea might not be as successful or acceptable in the United States due to labor laws and privacy concerns. The National Labor Relations Board could view such a system as interfering with employees' protected workplace activity, and the Board has been scrutinizing workplace civility policies that could conceivably chill employees' organizing rights. While some businesses might be open to a mandatory-smile policy enforced by AI, there are significant hurdles to overcome before implementing such a program in the United States.